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Technical Questions
1. Can you provide the detailed technical specifications of the machine?
We will provide the equipment catalog when we receive an inquiry. It includes detailed info on the equipment's specs, features, and key components. If you are looking for deeper information, we might provide the technical passport for the equipment. Feel free to contact us.
2. Can you provide information on the machine's accuracy levels?
The critical accuracy of the machine is showcased on the beginning of the product page, obtained through extensive experiments and validations, with the average taken from each experimental result.
Nevertheless, the processing accuracy of the equipment is contingent on factors tied to your product's conditions. For example, internal stress, material hardness, the incoming accuracy of the product processing surface, and other factors may impact the final results of thickness variation, flatness, and parallelism. The material's porosity, density, and molecular structure will similarly influence the roughness after polishing.
3. Can it handle various materials and workpiece sizes?
We tailor our approach to suit diverse product sizes by adjusting the clamping dimensions. Take the lapping machine, for instance, we provide a complimentary design and customization service for exclusive fixture plates that align with your product.
If there's a need for surface protection, we can integrate protective materials on the contact surface between the fixture and the product. In the case of the wafer grinder, we provide microporous ceramic vacuum chucks in various sizes, even universal chucking options, to perfectly fit your wafers. Additionally, we can propose UV film application solutions to safeguard the wafer's vacuum surface. Based on the principles of abrasion, our clamping methods are versatile enough to apply to any material, as long as the product sizes remain consistent.
4. Are there specific safety features incorporated into the machine design?
Our equipment is equipped with a logic safety system designed to prevent incorrect operations by users. In the event of an emergency, it triggers an alarm and initiates an automatic shutdown. Moreover, certain series come standard with an interlock guarding system. This system can detect potentially hazardous interference from users or external factors, prompting an automatic shutdown and alert during equipment operation.
For the flat and double-sided lapping series, we offer the interlock guarding system as an option since their processing area is exposed. Additionally, safety warning signs are strategically placed in hazardous areas to remind operators to work safely.
1. What industries or applications is the machine applicable for?
Our equipment is suitable for all products that require flattening machining (including grinding, lapping, and lathing) and polishing finish. These products include but are not limited to the industries of semiconductor wafer manufacturing, LED technology, smartphones and electronic devices, mechanical seals, automotive, aerospace, metrology (precision measurement), solar energy, nuclear energy, new energy vehicles, jewelry and gemstones, and more...
2. How adaptable is the machine to various applications within a given industry?
Grinding, lapping and polishing equipment is known for its versatility, high precision, cost-effectiveness, and suitability across various processes, making it a top choice for many industries. Typically, we ensure a perfect match between the equipment and your products by adjusting clamping methods, or we provide customized services to meet your specific needs.
Additionally, recognizing the unique demands of the semiconductor industry, we have designed specialized wafer grinder specifically for semiconductor wafer thinning.
3. Can you share specific examples of industries that have successfully utilized your machines?
We're happy to showcase our success stories with customers. In fact, you'll find sample exhibition areas on every product page, as we believe this approach is more compelling than presenting data alone. Moreover, we provide a limited free sampling service for you to experience our machines firsthand. Jump to Sample Gallery.
4. Can the you provide references or case studies of successful machine implementations?
Absolutely, upon receiving information from customers about their product's application, materials, and requirements, we will match them with relevant successful cases from Dyan's history.
The information we share, with the prior written consent of former clients, may encompass conceptual design, design principles, the names of clients who have utilized similar solutions, and specifics about their production conditions and results.
5. Are there video testimonials or virtual tours showcasing the machine in operation?
Due to confidentiality agreements, not all previous cases can offer video testimonials. However, we make an effort to actively engage with users and seek their written consent whenever possible. Additionally, you have the option to schedule a factory tour with us.
1. Is the machine customizable to meet specific industry or application requirements?
Yes, we can manufacture and provide customized equipment tailored for various applications. Since customized components are unique, the pricing may be slightly higher compared to conventional equipment.
During technical discussions, we inquire about the product accuracy and tolerance parameters, production capacity requirements, and other relevant specifications from the customer. Based on this information, we offer customized solutions and concept design. The finalized solution and technical requirements are incorporated into the contract and technical agreement, providing assurance for your specific needs.
2. What options are available for customization, and how is the process managed? How extensive is the range of the options?
Building on our past successful cases, we provide a wide array of optional configurations for our equipment. Meanwhile, our customization range is extensive, encompassing minor customized components like clamping methods, abrasion methods, coolant formulations, equipment power supply, and more.
Additionally, for comprehensive customization services on a larger scale, we offer solutions such as automated production lines, integrated grinding and polishing, automatic loading and unloading, robotic transportation, conveyor belt transportation, front and rear rust prevention treatment, drying and cleaning system, magnetic attraction, demagnetization, and more. Backed by a team of outstanding mechanical and engineering professionals, we possess the capability to produce whatever you desire.
3. What is the typical lead time for customized machine orders?
The lead time for customized machine orders can vary considerably based on the extent of customization. We can offer only a rough estimate here, drawing from our past experiences. Typically, the production time for small-scale customized equipment is approximately 40 to 60 working days, whereas for large-scale customized equipment, it extends to around 90 to 120 working days. In some cases, it may even take a longer duration.
1. Are there plans for future upgrades to the grinding machine?
We provide permanent software upgrade services for our machine. However, at the moment, we do not offer hardware upgrade services. If there are critical hardware issues, we can send replacement part and provide guidance for replacement. In some cases, we may issue a recall for the devices to be upgraded
2. How are customers notified about upcoming upgrades?
Customers are notified through email notifications. Additionally, our customer support team is available to provide information and answer any queries regarding upgrades, ensuring that customers stay informed about the latest advancements and improvements in our products and services.
3. How easily can the machine be integrated with other manufacturing systems?
Our machines excel in integration capabilities, designed to align seamlessly with smart manufacturing systems. The incorporation of standardized communication protocols and interfaces facilitates smooth connectivity with a wide range of equipment commonly employed in industrial settings.
However, these features are available only as options for our flat lapping and double sided lapping series.
Commercial Questions
1. Does Dyan offer on-site training and installation services?
Yes, we offer global on-site installation and training services. This service will incur corresponding fees, including the specialists’ labor, meals and accommodation, transportation, and round-trip expenses.
If you prefer, you may also choose to cover the specialists’ meals and accommodation as well as transportation expenses, and we will only charge the labor fees. If you require this service, please notify us before we issue the formal quotation. After the contract is signed, we will inform you of the necessary preparations and request you to send an invitation letter by express to ensure our specialists can successfully obtain business visas.
2. Is training provided for operators to use the machine effectively?
We provide training that covers following sectors to ensure operators become familiar with these aspects:
- Functional Principles of the Equipment
- Correct Usage
- Maintenance And Care
- Troubleshooting
- Emergency Procedures
- Trial Production
3. Does the installation service include calibration and initial setup?
The installation service includes the following sectors to ensure the smooth operation of your production:
- Pre-communication regarding on-site conditions before departure.
- Providing the customer with a list of necessary facilities before departure.
- Connecting water, electricity, and gas (within one meter of the equipment).
- Leveling adjustment of the equipment.
- Precision calibration of the equipment.
4. Is there ongoing support for operators after the initial training period?
Once you become a customer of Dyan, you are benefiting from our permanent free off-site technical support. Let us accompany and support your production journey.
1. Are there different pricing tiers based on machine specifications or features?
The cost of Dyan's machines varies for each series due to differences in technological integration and design principles. For example, there may be price variations between the wafer grinder series and the flat grinding series.
Additionally, within each series, prices may fluctuate based on the specific model's size. Furthermore, our technology is at the forefront globally, providing an unmatched level of cost-effectiveness.
2. What payment methods can customers choose from?
We recommend T/T as the preferred payment method, but we also accommodate customers by accepting Sight L/C (ILOC), especially for those engaging in business with us for the first time. Additionally, we are open to discussing payment ratios with customers, providing flexibility in your payment plan.
3. Is there a bulk purchase discount available for multiple machines?
Yes, we offer graduated discounts when you make bulk purchases of multiple machines or acquire a substantial quantity of tools or consumables at once.
1. How is the shipping cost calculated, and how is shipping and logistics handled?
The shipping cost is calculated based on factors such as the destination, shipping method, and the size and weight of the equipment. We offer international shipping options and work with reliable logistics partners to ensure a smooth and secure delivery process.
Our primary transportation methods include sea freight, air freight, railway transport and ground transport. For certain ultra-precision equipment, air freight might be the only viable option. We coordinate with logistics companies based on the delivery location to secure the optimal transportation solution. In cases of urgent requirements, expedited options are available, and the associated costs and timelines will be determined based on the specific circumstances.
2. What delivery terms does Dyan support?
Our default delivery term is EXW. Before shipment, we take safety precautions and package the equipment in wooden crates. However, if you don't have a logistics company you're working with, we accept terms like FOB, DAT, DAP, CIF, but please note that these terms may incur additional costs.
3. What is the lead time for manufacturing and delivering the machine?
The production time for the equipment is influenced by various factors, primarily varying among different equipment series and models. As a reference, the lead time for the Flat Lapping Series and Double-Sided Lapping Series is 30 to 60 working days, while the wafer grinder series requires 60 to 180 working days.
It's important to note that equipment production begins on the day we successfully receive payment. The actual delivery date is contingent on factors like the delivery location, transportation method, and international circumstances. For specific details regarding your location, please consult with us.
4. What measures are in place to ensure the safety of the equipment during delivery?
We implement rigorous packaging standards to ensure the safety of the equipment during transportation. Each machine is securely packed using materials that provide protection against vibrations, impacts, and environmental factors.
Additionally, we work closely with reputable logistics partners who are experienced in handling delicate and precision machinery. For particularly sensitive equipment, we may use specialized crates, shock-absorbent materials, and custom packaging solutions to enhance protection. Our goal is to minimize any potential risks and deliver the equipment to our customers in perfect condition.
5. Can customers track the shipment in real-time?
If the shipment is handled through logistics, we will keep customers informed of the goods' location by email upon receiving milestone notifications from the logistics company. For express delivery, we provide a tracking code, allowing customers to easily track their shipment
1. What warranty is provided for the machine?
2. Are spare parts readily available for the machine? How long will spare parts be provided after the purchase?
We maintain ample stock of common spare parts, which can be shipped within 1 to 2 days. However, for some customized parts, assembly or procurement may be required, leading to longer lead times for these specific components.
3. Are there recommendations for maintaining an inventory of critical spare parts?
Before you place your order, we'll provide guidance on the spare parts you should have on hand. To ensure seamless production operations, we typically recommend keeping consumables like lapping slurry (powder), polishing slurry, lapping plate, polishing pads, and grinding wheels in stock. However, the choice of specific spare parts depends entirely on your preferences and requirements.
1. How are technical issues addressed?
For software-related problems, we provide remote assistance, including software upgrades and debugging. In the case of hardware issues, depending on the severity, we usually initiate a remote diagnosis through methods like video conferencing or voice communication to guide operators in resolving the problem. If the issue cannot be resolved remotely, we will dispatch our experts to the site for repairs.
2. How quickly can issues be addressed, and is there a technical support hotline?
We typically aim to resolve software issues within two working days. For hardware problems, the resolution time depends on the extent of the damage. If the damaged component is a precision instrument or a customized part, it may require additional time.
Additionally, we provide a dedicated support hotline, the contact details of which can be found in the user manual, for assistance.
3. What are the specific business hours for technical support?
Our technical support team is available during regular business hours on weekdays, typically from 9 AM to 5 PM, Monday through Friday. Please note that specific business hours may vary depending on the region and holidays.
4. Are there multilingual support options for international customers?
Unfortunately, we currently offer human-assisted services in English only. For other languages, we utilize AI translation for written communication. As the demand for multilingual support grows in the future, we plan to progressively introduce human support in various languages.
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